PRIVACY POLICY

1. Introduction

Up and Surprise is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit a form, or engage our services.

2. Personal Information We Collect

We may collect personal information when you:

• Submit an inquiry through our website
• Request a proposal or quote
• Book our services
• Upload inspiration images or reference materials
• Communicate with us via email, phone, or messaging platforms

The information collected may include:

• Full name
• Email address
• Phone number
• Event address or venue location
• Event details and budget range
• Uploaded images, inspiration materials, or branding assets
• Any additional information voluntarily provided

We may also collect limited technical information through cookies and analytics tools to improve website functionality and user experience.

Payments are processed through external invoicing or secure payment platforms. Up and Surprise does not store full credit card information on its website.

3. Purpose of Collection

Your personal information is collected and used solely for legitimate business purposes, including:

• Preparing customized proposals
• Processing bookings and payments
• Coordinating logistics and installations
• Communicating regarding your event
• Improving our services and website performance
• Sending marketing communications where consent has been provided

We only collect information necessary to operate our business professionally and efficiently.

4. Sharing of Information

Up and Surprise does not sell, trade, or rent personal information to third parties.

We may share limited information with trusted third-party service providers strictly for business operations, such as:

• Payment processors
• Form and website hosting providers
• Cloud storage providers
• Delivery or logistics partners
• Installation support personnel

These providers are required to maintain appropriate security safeguards.

Information may also be disclosed if required by law or necessary to protect our legal rights.

Third-party service providers may store data on secure servers located in Canada or other jurisdictions.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss.

While no online transmission can be guaranteed 100% secure, we take commercially reasonable steps to maintain data protection standards aligned with Canadian regulations.

6. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

• Analyze website traffic
• Improve functionality
• Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

8. Marketing Communications

Marketing communications will only be sent to individuals who have provided consent.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in the email
• Contacting us directly

Transactional or service-related communications may still be sent where necessary.

9. Your Rights

Under Canadian privacy law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent (subject to legal or contractual restrictions)

Requests may be submitted to:

📩 hello@upandsurprise.ca

We will respond within a reasonable timeframe as required by law.

10. Policy Updates

Up and Surprise reserves the right to update this Privacy Policy as needed to reflect operational, technological, or legal changes.

Any updates will be posted on this page with a revised “Last Updated” date.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us directly.