REFUND POLICY

These Terms & Conditions govern the use of the Up and Surprise website and the engagement of our services.

By accessing this website or booking our services, you agree to the terms outlined below.

1. Website Use

The content provided on this website is for informational purposes only.

You may view, download, or print materials for personal or business reference, provided that you do not modify, reproduce, distribute, or commercially exploit any content without prior written consent from Up and Surprise.

We make reasonable efforts to ensure that the website remains operational and accurate. However, we do not guarantee uninterrupted access and are not liable for temporary technical interruptions.

All information is provided “as is” without warranty of any kind.

2. Intellectual Property

All designs, installation concepts, images, branding elements, and written content displayed on this website are the intellectual property of Up and Surprise.

No design, concept, image, or structure may be copied, replicated, or used without written authorization.

3. Service Nature & Creative License

Up and Surprise specializes in custom balloon installations and personalized event designs.

While we work to align each installation with agreed specifications, Up and Surprise reserves creative discretion to adapt designs based on:

• Structural integrity
• Proportional balance
• Material availability
• On-site environmental conditions

Minor adjustments in color tones, balloon placement, or arrangement structure may occur to ensure quality and stability.

4. Orders, Changes & Refunds

All orders are subject to our Refund Policy, which outlines cancellation windows, administrative fees, and non-refundable conditions.

We encourage clients to review the Refund Policy prior to confirming any booking.

5. Perishable & Time-Sensitive Products

Balloon installations and inflated products are time-sensitive and perishable in nature.

Due to their customized preparation and limited lifespan, completed and delivered installations are non-returnable and non-exchangeable.

6. Delivery & Installation Responsibility

Clients are responsible for:

• Securing venue permissions
• Ensuring safe access to installation areas
• Providing accurate event timing details

Up and Surprise is not liable for delays caused by venue restrictions, third-party vendors, or circumstances outside of our control.

7. Third-Party Links

This website may include links to third-party platforms (such as Instagram or external resources). Accessing those sites is done at your own discretion.

Up and Surprise is not responsible for the content or privacy practices of third-party websites.

8. Limitation of Liability

Up and Surprise shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services, except where liability cannot be excluded under Canadian law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is not permitted by law.

9. Privacy

We respect your privacy. Personal information is processed solely for legitimate business purposes and in accordance with our Privacy Policy.

Up and Surprise does not sell or distribute customer data to third parties.

10. Governing Law

These Terms & Conditions are governed by the laws of Canada and the Province of New